Terms of Service

1. Account Terms

• You must be at least 18 years old and represent a legitimate business entity.
• You must provide accurate, complete registration information including your business name, location, and applicable trade identifiers (Company ID, Import-Export Code).
• You are responsible for maintaining the security of your account credentials.
• One person or business may maintain one account per role (Buyer or Vendor). Duplicate accounts may be suspended.
• Read-only fields (Company Legal Name, Company ID, Country, Import-Export Code) cannot be changed after registration. Contact support for corrections.

2. User Roles

3. Marketplace Rules

• All listings must accurately describe the stone or material offered.
• Listings undergo review by platform administrators before being published. We reserve the right to reject, suspend, or remove listings that violate these Terms.
• Pricing should be stated in the listing currency with clear unit specification (per sqft, per ton, per piece, etc.).
• Vendors may select up to 6 vendor types that accurately represent their business activities.
• Misleading descriptions, fake reviews, or deceptive practices are prohibited.

4. Vendor Obligations

• Respond to quote requests in a timely manner (we recommend within 48 hours).
• Maintain accurate business information and listing details.
• Comply with all applicable laws regarding the sale and export of stone and mineral products, including CITES regulations where applicable.
• Possess valid licenses, permits, and certifications required by your jurisdiction for quarrying, processing, or trading stone materials.
• Honor quoted prices and terms unless explicitly noted as estimates or subject to change.

5. Buyer Rights

• Receive accurate information about listed products and services.
• Request quotes from multiple vendors for comparison.
• Report vendors who engage in deceptive practices or fail to meet agreed-upon terms.
• Access the dispute resolution process for transactions facilitated through the Platform.

6. Premium Subscriptions

• Premium plans are billed on a recurring basis (monthly or annual) as selected at enrollment.
• Subscriptions auto-renew unless cancelled before the renewal date.
• Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time.
• Premium features (Quarry Network access, Direct Messaging) revert to free-tier access upon subscription expiry.

7. Listing Boosts

• Boosts promote listings to the top of search results for a set duration (typically 8 hours).
• Boosts are non-refundable once activated.
• Boosted listings must still comply with all marketplace rules and listing guidelines.

8. Dispute Resolution

The Platform facilitates connections between buyers and vendors but is not a party to transactions conducted between users. In the event of a dispute:

• Users should first attempt to resolve disputes directly through Platform messaging.
• If direct resolution fails, either party may submit a support ticket for mediation assistance.
• For transactions involving international trade, applicable Incoterms and trade law govern the relationship between buyer and vendor.

9. Intellectual Property

• Users retain ownership of content they upload (images, descriptions, logos).
• By uploading content, you grant LithoPrime a non-exclusive, worldwide license to display that content on the Platform for the purpose of operating the marketplace.
• The LithoPrime brand, logo, and platform design are proprietary and may not be reproduced without permission.

10. Limitation of Liability

LithoPrime provides the Platform on an "as is" basis. We do not guarantee the quality, safety, or legality of listed materials, the accuracy of listing information, or the ability of vendors to complete transactions. Our liability is limited to the amount of fees paid to us in the 12 months preceding any claim.

11. Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to the platform community. Users may delete their accounts at any time through account settings or by contacting support.

12. Governing Law

These Terms are governed by and construed in accordance with applicable international commercial law. Any disputes not resolved through mediation shall be subject to binding arbitration under the rules of the International Chamber of Commerce (ICC).