Refund Policy

1. Premium Subscriptions (Buyer Premium / Vendor Premium)

• Cancellation is straightforward. You can cancel a monthly or annual Premium subscription at any time from your dashboard. When you cancel, billing stops at the end of the current period — Dodo Payments will not charge you again.
• Your plan stays active until expiry. You keep full Premium access until the end of the period you have already paid for. After that date, your account reverts to the Free tier.
• No refunds — cash or credit — for the paid period. Once a billing period has started, the amount paid is non-refundable for any reason, including non-use, changed circumstances, or decision to cancel. There is no pro-rata refund for the unused portion.
• Verification rejection after upgrade. If you upgrade before completing business verification and your verification is subsequently rejected, the subscription payment is non-refundable. We strongly recommend completing verification before upgrading — see the callout above.

2. Credit Packs

Credit packs (Buyer Starter / Plus / Power and Vendor Starter / Plus / Power) are one-time purchases that grant platform credits used to pay for individual actions (RFQ unlocks, Trade Intelligence searches, freight estimates, DM initiations, etc.). Credits are not money, are not redeemable for cash, and do not expire.

• Credits stay yours — even if you change your mind. Because credits do not expire, the practical refund for a credit pack you no longer plan to use is simply to keep the credits in your balance and use them whenever you return. Cash refunds are not issued.
• Duplicate or accidental purchases. If you were charged twice for the same intent within 24 hours, or if you purchased the wrong pack and have not yet spent any of those credits, contact support — we may, at our discretion, reverse the duplicate as additional credits in your balance equivalent to the wrongful charge. We cannot do this once any credits have been spent.
• Once spent, credits are consumed. Credits used to pay for an action (an RFQ unlock, a Trade Intelligence search, a freight estimate) cannot be reversed because the action has already been performed and, in many cases, third-party costs have been incurred.

3. Credit Balance Cannot Be Cashed Out

• Credits have no cash value. Your credit balance represents prepaid access to specific platform actions only. It is not money, is not redeemable for cash, gift cards, bank transfer, or any third-party service, and has no value outside the LithoPrime platform.
• No cash-out on account closure. If you close your LithoPrime account, any remaining credit balance — purchased, granted as a signup bonus, granted as a monthly Premium benefit, or earned through refunds — is forfeited at the time of closure. We do not convert it to cash, transfer it to another account, or refund it to your original payment method.
• Credits do not expire. While your account remains open and in good standing, your credits stay available indefinitely. You can use them at any time, on any credit-priced action.

4. Add-ons (Featured Boost, Verified Badge)

• Featured Boost ($19) — non-refundable. The 12-hour featured placement begins immediately on purchase. Once activated, the boost is non-refundable.
• Verified Badge ($29) — non-refundable, including on verification failure. The fee covers the verification review effort, not the outcome. If your verification application is rejected, the $29 is not refunded in cash or in credit balance. Please complete the free baseline verification before purchasing the Verified Badge.

5. Other Refund Cases

6. Statutory Consumer Rights

Our default policy is credit-balance refunds only. However, nothing in this policy limits or excludes any non-waivable consumer right you have under applicable local law. Where local law requires a cash refund — for example, statutory cooling-off periods in the EU/EEA/UK for consumers (not businesses), or specific protections under India's Consumer Protection Act, 2019 — we will honour that right in coordination with Dodo Payments.

By starting use of premium features, requesting AI Trade Intelligence outputs, or unlocking RFQ details before any applicable cooling-off period elapses, you expressly consent to immediate performance and acknowledge that you may lose any right of withdrawal for the portion already performed.

7. How Credit-Balance Refunds Work

• Granted as platform credits. Approved refunds are added to your LithoPrime credit balance as a positive ledger entry. They appear in your Credits page transaction history with a clear "Refund" label.
• Timing. Credit refunds are processed within 5 business days of approval. There is no bank-settlement delay because no cash moves.
• Conversion rate. Refunds based on a purchase price are converted at the same per-credit rate of an equivalent credit pack at the time of the refund (typically the Starter pack rate for that audience). Refunds are denominated in credits, not currency.
• Taxes. Where Dodo Payments remitted tax on the original charge, that tax is borne by you and is not refundable as credit, because we cannot recover already-remitted tax from the tax authority.

8. Chargebacks

Please contact us before filing a chargeback with your card issuer — credit-balance refunds, where available under this policy, are processed faster directly. Filing a chargeback for a charge that, on review, does not qualify for a refund under this policy may result in your LithoPrime account being suspended pending investigation, forfeiture of any credit balance, and removal of any associated listings. If a chargeback is later reversed in our favour, we may offset reasonable processing fees against any future credit you are otherwise owed.

9. How to Request a Refund

1. Open a support ticket from your dashboard, or email support@lithoprime.com.
2. Include: the email on your LithoPrime account, the Dodo Payments receipt or transaction ID (from your purchase email), the amount, the reason for the refund request, and any supporting context (screenshots, error messages, etc.).
3. We aim to acknowledge within 2 business days and resolve within 5 business days. Approved refunds are added to your credit balance on the platform.